Frequently Asked Questions

Most orders ship within 1–3 business days. Standard shipping typically arrives in 5–10 business days within the US. All orders are fully insured during transit.

Yes — we offer complimentary insured shipping on every order, regardless of order value. Your jewelry is carefully packaged and insured from our facility to your door.

Absolutely. You'll receive a tracking number via email as soon as your order ships. You can track your package in real-time through our shipping partner.

Every piece arrives in our signature jewelry box, wrapped in protective tissue, and placed in a padded mailer. Gift wrapping is included at no extra charge.

Currently we ship within the United States. International shipping is coming soon. Sign up for our newsletter to be notified when we expand.

We offer a 14-day return policy on all unworn items in their original condition and packaging. Full refund is processed within 5 business days of receiving your return.

Yes — contact our team within 14 days of delivery and we'll arrange a size exchange at no additional cost. We'll send a prepaid return label for the original piece.

Once we receive your return, refunds are processed within 5 business days. Depending on your bank, it may take an additional 3–5 business days to appear on your statement.

Contact us immediately with photos of the damage. We'll arrange a free replacement or full refund — no questions asked. Every order is insured against damage during shipping.

All our jewelry is crafted in solid gold (10K, 14K, or 18K) and sterling silver — never plated or filled. We use only genuine gemstones and IGI-certified lab-grown diamonds.

Yes — our diamonds are real lab-grown diamonds with the exact same physical, chemical, and optical properties as mined diamonds. Every diamond is independently certified by the International Gemological Institute (IGI).

The International Gemological Institute (IGI) is one of the world's most respected gemological laboratories. Each certified stone comes with a detailed report verifying its cut, color, clarity, and carat weight. You can verify any certificate at igi.org.

Yes — every diamond and premium gemstone piece includes an IGI certificate of authenticity. This certificate travels with the piece and can be used for insurance appraisal.

Lab-grown diamonds are physically and chemically identical to mined diamonds. The only difference is origin — lab-grown diamonds are created in controlled environments rather than extracted from the earth. They are more sustainable and typically 40-60% less expensive.

We offer a detailed size guide on each ring product page. You can measure an existing ring or use our paper strip method. If you're between sizes, we recommend sizing up. Free exchanges are available within 14 days.

Clean gently with warm water, mild soap, and a soft cloth. Avoid harsh chemicals, chlorine, and abrasive materials. Remove jewelry before swimming, exercising, or applying lotions. Store each piece separately to prevent scratching.

Every piece comes with a lifetime manufacturing warranty covering defects in materials and craftsmanship. This includes prong tightening, rhodium replating (for white gold), and structural repairs. Normal wear is not covered.

We recommend removing jewelry before showering. Soap residue can build up over time and dull the appearance of gemstones. Occasional exposure is fine, but daily showering with jewelry will reduce its brilliance.

Store each piece in its original box or a soft-lined jewelry case. Keep pieces separated to prevent scratching. Avoid storing in humid environments like bathrooms. For sterling silver, anti-tarnish strips help maintain shine.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, and Apple Pay. All payments are processed through Shopify's secure, PCI-compliant payment system.

Absolutely. We use industry-standard SSL encryption and never store your credit card information. All transactions are processed through Shopify Payments, which meets the highest PCI DSS compliance standards.

Yes — through Shop Pay Installments, you can split any purchase over $200 into 4 interest-free payments. No credit check required, no hidden fees.